Subject to limited exceptions, all sales are final. In the case of products carrying our warranty, defective covered items will be replaced or repaired. It is the sole responsibility of Goonin Gear LLC to determine if a device or component is considered defective.
It is the buyers responsibility to confirm product information with Goonin Gear LLC prior to ordering. We advise contacting us prior to placing and order to confirm accuracy prior to processing payment once an order has been placed.
Returns & Cancellations
In certain circumstances we may authorize returns within 5 days of delivery confirmation being marked. Not all returns may be accepted. Accepted returns are subject to a 15% (for non Night Vision devices) and 20% (for Night Vision devices) restocking fee, less the cost of return shipping. Order shipping costs are non-refundable. Any item authorized for return must be in the same condition that you received it, unused, and in its original packaging (if applicable). We require submission of your order confirmation number as proof of purchase. We will then generate an RMA for the product return.
To start a return, email firstname.lastname@example.org. If your return request is authorized, we will generate a RMA and return shipping label. Instructions on how and where to send your package will be provided after authorization. Items sent back to us without first requesting a return will not be accepted.
You can contact us with any return question at email@example.com
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If you require a cancellation for a special circumstance submit an email to firstname.lastname@example.org specifying your order number and reason for requesting a cancellation. Goonin Gear LLC will review the cancellation request and hold sole ability to allow or deny the request. If allowed, the cancellation will be subject to a cancellation/refund/restocking fee of 15%. In cases of an item being shipped directly to the customer from a distributor/partner of Goonin Gear LLC; a cancellation request will default to being treated as a “Return” and subject to a 15% restocking/refund fee plus the cost of return shipping. Only after the item arrives in Goonin Gear LLC’s possession will a refund amount be processed, provided the item is still in original condition. If you input an incorrect address for shipping, your order may be canceled and refunded less the cost of payment processing and restocking (15%.)
You agree to indemnify, defend, and hold harmless Goonin Gear LLC, its owners, members, licensors, and suppliers from and against all loses, expenses, damages, and costs. Including reasonable attorneys' fees, resulting from your purchase.